Refund and Cancellation Policy

Zilo Professionals Private Limited (Zilo AI)
Effective Date: 26 January 2025

1. Refund Policy

Zilo Professionals Private Limited provides B2B staffing, recruitment, AI data annotation, technology consulting, and other professional services.

Payments made for services already delivered or completed are non-refundable.

Any advance payment made before the commencement of a project will be refunded within 30 days of receiving a written cancellation request, provided the project has not commenced, subject to the terms of the applicable service agreement.

2. Cancellation Policy

Clients may request cancellation by contacting us via email. Cancellations are subject to the notice period and terms specified in the applicable service agreement. Charges for services already rendered remain payable.

3. Refund Processing

Approved refunds will generally be initiated within 7–14 business days, except for advance payments made before project commencement, which will be refunded within 30 days of receiving a written cancellation request.

Refunds will be processed through the original payment method wherever possible.

4. Service Agreements

Where a separate agreement exists between Zilo and the client, the refund and cancellation terms of that agreement will take precedence, subject to applicable law.

5. Contact Us

For refund or cancellation inquiries, please contact:

Zilo Professionals Private Limited
Email: connect@ziloservices.com
Website: https://ziloservices.com